How can I place a complaint about a utility?

 First, seek the assistance of the utility -- it is required by law to help you. If you are unable to get satisfactory help, our Office of Consumer Services staff will assist you and investigate your complaint. They will conduct a full investigation of your complaint and notify you--in writing or by telephone--of the decision on your complaint, the reasons for the decisions and actions you may take.

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New York PSC Help Center
Filing a complaint with the Public Service Commission
URL: http://www.dps.ny.gov/help.html