I have a complaint about the care and treatment at a New York State-operated or licensed facility or program for people with mental disabilities. What should I do?

 It's always best to start with the program. We suggest you first contact an administrator at the program to discuss concerns. If you are not able to reach a resolution this way, most programs have a well-defined dispute resolution process you can follow. If either of these two methods is not successful, contact the Commission on Quality of Care at 1-800-624-4143, or their website, for assistance.

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Complaints About Care and Treatment for People with Disabilities
A description of services provided by the Commission on Quality of Care for Persons with Disabilities and their families. Case examples. Contact information.
URL: http://cqc.ny.gov/oversight/caretreatment
E-mail:webmaster@cqc.ny.gov
Phone: (518) 388-1281